I have been trying to get a hold of my nurse for two days now. Not an email reply or phone call back...nothing, not a word. I am getting really frustrated and annoyed by this. I do not think that I am overly pushy or in your face, but when I need something, I ask for it. I make sure that I am on top of my shit because no one else cares as much as I do. When I booked my appointments for next week the receptionist told me I need to take antibiotics before the hysteroscopy. So, I emailed the nurse, but haven't heard back. It has been two days. I also want to discuss the endometrial biopsy and if it is the right time to move forward with this procedure, but again no response. Tomorrow I am going to leave a phone message, but seriously, this is ridiculous. Anyone find themselves in a similar situation? How did you handle it?
-R.
Sorry you are dealing with this. We determined that we have the same nurse, right? It seems to me that she is just flighty or spacey. But I also get the impression that if she doesn't deem our questions to be of an urgent nature (in her opinion), they can fall by the wayside. I hope you get in touch with her soon. I do know that she is in today, because I spoke with her briefly earlier and she should be calling me back later this evening (but we'll see I guess!) Good luck!
ReplyDeleteNot sure...I think I'd call and leave a voicemail for any one of the nurses to call you back. That's what I would do...
ReplyDeleteAlso when I had my hysteroscopy at CCRM, I got my antibiotics after the procedure.
ugh WTF? im so sorry they aren't getting back to you. i hope that she has just been out of the office. but all this ART biz is so time sensitive, don't you think someone would cover her?
ReplyDeleteI hear Cheryl is the way to go. You don't need this crap and I would switch ASAP.
ReplyDeleteT
That stinks, R. I would e-mail her again AND call her to let her know that you're not going to be put off.
ReplyDeleteI would call the office and demand to speak with her. Complain, loudly, if necessary. You are the patient, the customer. YOU are paying THEM. Don't take the voicemail - I always ask the receptionist for the nurse and I hold as long as I can. If I still don't get them, I call the office manager - that's part of their job. Good luck
ReplyDeleteYes. When we moved here, and finished our FET in our old town, we had to coordinate with the local fertility clinic for monitoring. It was a NIGHTMARE getting anyone to call me back, to schedule appointments, etc. I could only wager that it was because they were not seeing the bulk of my fees.
ReplyDeleteAlas, this is not the case for you, and I wouldn't hesitate to be as demanding as necessary to get what you need.
Hugs,
Jo
Leave the message on the general nurse line just in case your nurse is out of town. Alternatively, there is a patient advocate you can ask to speak with if you are really having trouble. Hope you got some response back.
ReplyDeleteIs there anyone else you can call? Maybe the main number and tell them you've emailed and are not getting a response. Could she be out of the office? I hope you are able to talk to her soon. The waiting is always frustrating. Good luck.
ReplyDeleteShe's not out of the office. She's my nurse too and I spoke with her twice yesterday, and received a couple of emails from her today...unfortunately she just seems to have a hard time balancing all her patients and since R is not "active" at the moment, I think she has fallen by the wayside, which of course is not acceptable.
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