Wednesday, August 4, 2010

Was it Something I Said?

I have been trying to get a hold of my nurse for two days now. Not an email reply or phone call back...nothing, not a word. I am getting really frustrated and annoyed by this. I do not think that I am overly pushy or in your face, but when I need something, I ask for it. I make sure that I am on top of my shit because no one else cares as much as I do. When I booked my appointments for next week the receptionist told me I need to take antibiotics before the hysteroscopy. So, I emailed the nurse, but haven't heard back. It has been two days. I also want to discuss the endometrial biopsy and if it is the right time to move forward with this procedure, but again no response. Tomorrow I am going to leave a phone message, but seriously, this is ridiculous. Anyone find themselves in a similar situation? How did you handle it?

-R.

10 comments:

  1. Sorry you are dealing with this. We determined that we have the same nurse, right? It seems to me that she is just flighty or spacey. But I also get the impression that if she doesn't deem our questions to be of an urgent nature (in her opinion), they can fall by the wayside. I hope you get in touch with her soon. I do know that she is in today, because I spoke with her briefly earlier and she should be calling me back later this evening (but we'll see I guess!) Good luck!

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  2. Not sure...I think I'd call and leave a voicemail for any one of the nurses to call you back. That's what I would do...

    Also when I had my hysteroscopy at CCRM, I got my antibiotics after the procedure.

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  3. ugh WTF? im so sorry they aren't getting back to you. i hope that she has just been out of the office. but all this ART biz is so time sensitive, don't you think someone would cover her?

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  4. I hear Cheryl is the way to go. You don't need this crap and I would switch ASAP.

    T

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  5. That stinks, R. I would e-mail her again AND call her to let her know that you're not going to be put off.

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  6. I would call the office and demand to speak with her. Complain, loudly, if necessary. You are the patient, the customer. YOU are paying THEM. Don't take the voicemail - I always ask the receptionist for the nurse and I hold as long as I can. If I still don't get them, I call the office manager - that's part of their job. Good luck

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  7. Yes. When we moved here, and finished our FET in our old town, we had to coordinate with the local fertility clinic for monitoring. It was a NIGHTMARE getting anyone to call me back, to schedule appointments, etc. I could only wager that it was because they were not seeing the bulk of my fees.

    Alas, this is not the case for you, and I wouldn't hesitate to be as demanding as necessary to get what you need.

    Hugs,
    Jo

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  8. Leave the message on the general nurse line just in case your nurse is out of town. Alternatively, there is a patient advocate you can ask to speak with if you are really having trouble. Hope you got some response back.

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  9. Is there anyone else you can call? Maybe the main number and tell them you've emailed and are not getting a response. Could she be out of the office? I hope you are able to talk to her soon. The waiting is always frustrating. Good luck.

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  10. She's not out of the office. She's my nurse too and I spoke with her twice yesterday, and received a couple of emails from her today...unfortunately she just seems to have a hard time balancing all her patients and since R is not "active" at the moment, I think she has fallen by the wayside, which of course is not acceptable.

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